ACCESSIBILITY STATEMENT
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AnnaSachs.co., Ltd. is committed to making its website usable by all people, including those with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 A/AA). We strive in making our site an equal playing field for everyone.
We continue to monitor our site and make sure that all content provided is accessible to all visitors. In order to help us in this process, we have engaged The Bureau of Internet Accessibility (BoIA.org), an accessibility consulting company, to conduct a full accessibility audit consisting of both automated and manual testing of our website using BoIA’s A11Y platform which provides us with specific recommendations that will assist us in ensuring that our Web presence is in conformance with the WCAG 2.1 A/AA.
Disclaimer
It is important to note that efforts to the website are ongoing as we work to implement the relevant improvements to meet WCAG 2.1 A/AA guidelines over time.
Accessibility Support
If you are having any issues relating to assistive technology, including screen readers, keyboard access, or other issues relating to the accessibility of our website, we want to help you achieve what you came to do. You can either contact us customerservice@annasachsny.com or give us a call (516) 440-6222 Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10 pm)
If you prefer to provide feedback by email, please be sure to specify the web page so we can look into making that page accessible for you. We greatly value your questions and comments.
Third Party Applications
While you are visiting our site, you will notice that we make use of third-party sites such as Facebook, Instagram, Twitter, Pinterest, and YouTube to provide information about AnnaSachs. Though individuals may have challenges with access to these particular sites, AnnaSachs does not control or remedy the way content is portrayed.
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TERMS AND PRIVACY
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TERMS OF WEBSITE USE
This Website is operated on behalf of AnnaSachs Co. has can be reached by our company email at customerservice@AnnaSachs.co Our Telephone number: UK +44 7501587287. Whenever we refer to the company "AnnaSachs" in this Website, we are referring to AnnaSachs Co., Ltd.
These Terms of Use constitute the agreement (the "Agreement") that will govern your use of this AnnaSachs Website (this “Website”). This Website is available for your use only on the condition that you agree to these Terms of Use, all with the intention of making them legally binding upon you. YOU SHOULD CAREFULLY READ THIS AGREEMENT BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU SHOULD IMMEDIATELY EXIT THIS WEBSITE.
By using this Website, you agree to comply with and to be bound by the Agreement, including the privacy policy described below, and, when you make an online purchase, the purchase information. AnnaSachs.co reserves the right to change these terms from time to time at its sole discretion. By using this Website after any such change, you agree to comply with, and be bound by, the terms as changed. AnnaSachsNY grants to you a limited personal, nontransferable, non-sublicensable, revocable, worldwide license to access and make personal, non-commercial use of this Website. You may view, copy, print, and distribute limited quantities of material from this Website, as long as the material is used by you for information only and the material is used only for non-commercial purposes. AnnaSachsNY reserves any rights not expressly granted by this Agreement.
SALES
No Resale:
Only those purchasing items for personal use by themselves or as gifts, and not for resale, may order items from this Website. AnnaSachs reserves the right not to sell to any party purchasing items through this Website for the purpose of resale.
Accuracy:
AnnaSachs strives to ensure that the colors, desecription, product, and quality is as true as possible in the website as it is upon receiving ones package.
Notice that because the pearls are a natural element the colors and sizes can be different from the photos and descriptions shown at the website www.annasachs.co.
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SHIPPING & RETURNS
Purchases made via this Website may be shipped to North and South America, within standard shipping time Other markets such as Europe, Asia, and Africa can have different time frames. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.
Due to Covid-19, AnnaSachs has taken precautions in shipment facilities according to government guidelines in order to protect its customers and employees. You may experience a delay of approximately one week in the shipping of your order..
To preserve the radiance of your AnnaSachs pearls, please do not use any chemicals to clean. For more information, visit https://www.AnnaSachs.co/FAQ/pearl-care
Shipping and Handling
All shipments require a signature on delivery. We recommend you inspect your package for damage or tampering before signing and accepting it.
All products will arrive via DHL, Fedex or UPS varrying on the region, with a standard shipping time between 1-6 weeks upon placement of your order. Orders placed after 4:00 PM EST will be processed and shipped the following business day. Orders placed Friday through Sunday will be shipped the following business day. If you require Saturday delivery, please reach out to AnnaSachs customer Services (customerservice@AnnaSachs.co) to confirm availability.
Delivery Problems
If the delivery of your order is delayed, please contact us via phone (UK) +447501587287 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10 pm) or email (customerservice@AnnaSachs.co). Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, proceed according to our Exchange and Return Policy.
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Exchange and Refund Policy
Unworn resaleable item(s) purchased from our website may be exchanged within 5 days from the order date on your receipts.
Please take the unworn resaleable item and a copy of either your email receipt or delivery receipt to our sales advisors at info@annasachs.co, we will gladly exchange the item to the same value or higher if you choose to pay the difference.
Unfortunately, exchanges cannot be processed by post.
Please note that a refund cannot be processed at any purchaise.
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COOKIE NOTICE
This Cookie Notice applies to the AnnaSachsCo ("AnnaSachs") website. It supplements AnnaSachs our Privacy Notice, which may be accessed here: Privacy Notice
Any questions or concerns relating to the use of cookies by our websites and the processing of personal data obtained through their use may be directed to: Customerservice@AnnaSachs.co
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1. Cookies – What Are They and How Do We Use Them?
AnnaSachs uses cookies and similar technologies to collect information about the use of our websites in order to make them function effectively and also to improve our website visitors' experience when they browse our websites. A cookie is a small file that is stored on a user's computer for record-keeping purposes. AnnaSachs typically uses both session ID cookies and persistent cookies.
We use session cookies to make it easier for you to navigate our sites. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-party sites to communicate to you via online-marketing channels. If you reject cookies, you may still use our site, but your ability to use some areas of the site will be limited and you may need to re-enter your personal data when you register.
2. Blocking Cookies
You do not have to accept all of the cookies used by our website. If you reject certain cookies, however, you may not be able to use some of the features of our websites. Your browser may be configured to allow you to refuse or delete cookies or to be notified when a cookie is stored on your device. To change your web browser settings for cookies, you can follow the instructions in the help section of your web browser or visit www.allaboutcookies.org. You may also find information about how to disable specific cookies using the links provided.
